Payment Methods
The Customer may make payment by any one of the following methods:
CASH
- Please bring along the bill statement issued by
HKBN Enterprise Solutions HK Limited
and settle the accounts at any 7-Eleven
/ Circle K / Vanguard / Vango outlet in Hong Kong.
CHEQUE
- Cheques should be crossed and made payable to “HKBN
Enterprise Solutions
HK
Limited”. Please send the payment to “HKBN Enterprise Solutions
HK
Limited, P.O. Box 9988, General Post Office, Central, Hong Kong”. PLEASE DETACH THE PAYMENT SLIP FROM THE BOTTOM OF THE STATEMENT AND SEND IT TOGETHER WITH THE CHEQUE at least 5 working days before the payment due date. Please write the applicable customer account number on the back of the cheque. Post-dated cheque will not be accepted.
CREDIT
CARD / BANK ACCOUNT DIRECT DEBIT
- Please call our Customer Service Hotline
and provide your relevant Credit Card information (MasterCard/ VISA).
- Please call our Customer Service Hotline
for a copy of the Direct Debit Authorization Form. You shall
complete the form and set up a direct debit authorization instruction
with the bank. It requires a minimum of 30 days to process and
activate the account.
PHONE
PAYMENT SERVICE (PPS)
- Please call 18031 and enter HKBN Enterprise
Solutions HK Limited merchant code “66”.
The Customer can also pay through Internet at www.ppshk.com. For details, please
call PPS Hotline at 900 00 222 329.
AUTOMATED
TELLER MACHINE (ATM)
- Please use Bill Payment service at HSBC
/ Hang Seng Bank ATMs to settle the bill and keep the ATM advice
as a receipt.
INTERNET
/ E-BANKING
- If you are an e-banking registered user of the
following banks, the Customer may make payment via Internet at
the websites:
HSBC
Hang Seng Bank
PHONE
BANKING
- If the Customer is a phone banking registered user
of the following banks, the Customer may make payment via telephone
at the numbers:
HSBC 2233-3000
Hang Seng Bank 2822-8238
Important notice:
From Oct 1, 2019 onwards, an administrative fee of HK$20 will be
charged on each postal bill; an administrative fee of HK$5 will
be charged on each SMS "Payment Notice". If you wish to receive
the bill by email, please register at IDD007 Online Web Center
https://webcenter.hkbnes.net or call our customer service
hotline for registration. In addition, the administrative fee of
HK$5 will be charged for all types payment methods (except for
the payment by Cheque or Direct Debit), the charges will be
shown on the next bill.
From Oct 1, 2019 onwards, the IDD rates of some major countries/
regions will be adjusted. Please check our webpage
http://cm007.hkbnes.net or call our Customer Service Hotline at
121-129.
From October 2019 onwards, if the total accumulated amount due
of your account is equal to or more than HK$70, the bill will be
issued on a monthly basis; if the total accumulated amount due
is less than HK$70, the bill will be issued every 180 days.
Please settle the amount on or before the due date shown on the
bill.
ADMINISTRATIVE
FEE
Effective July 1, 2006, an administrative fee
of HK$6.00 will be levied on each bill with charges below
HK$50.00.
Customer who chooses to receive email bill will be waived off
administrative fee of HK$6.00.
A late fee of HK$20.00 for payment after due date will be
imposed.
DETAILS OF BILLING ARRANGEMENT
| Bill Amount |
Billing Arrangement |
| Less than HK$5 |
Amount to be carried forward to next bill |
| HK$5.1 - HK$10 |
Biannual bill |
| HK$10.1 - HK$70 |
Quarterly bill |
| Above HK$70 |
Monthly bill |
Monthly bill may be issued according to specific service term or customer requirement.
Calls are billed on a per-minute basis and rounded up to nearest
ten cents in Hong Kong dollar.
|
