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IDD007 > Payment Method

Payment Methods
The Customer may make payment by any one of the following methods:

CASH

  • Please bring along the bill statement issued by HKBN Enterprise Solutions HK Limited and settle the accounts at any 7-Eleven / Circle K / Vanguard / Vango outlet in Hong Kong.

CHEQUE

  • Cheques should be crossed and made payable to “HKBN Enterprise Solutions
    HK Limited”. Please send the payment to “HKBN Enterprise Solutions HK
    Limited, P.O. Box 9988, General Post Office, Central, Hong Kong”. PLEASE DETACH THE PAYMENT SLIP FROM THE BOTTOM OF THE STATEMENT AND SEND IT TOGETHER WITH THE CHEQUE at least 5 working days before the payment due date. Please write the applicable customer account number on the back of the cheque. Post-dated cheque will not be accepted.

CREDIT CARD / BANK ACCOUNT DIRECT DEBIT

  • Please call our Customer Service Hotline and provide your relevant Credit Card information (MasterCard/ VISA).

  • Please call our Customer Service Hotline for a copy of the Direct Debit Authorization Form. You shall complete the form and set up a direct debit authorization instruction with the bank. It requires a minimum of 30 days to process and activate the account.

PHONE PAYMENT SERVICE (PPS)

  • Please call 18031 and enter HKBN Enterprise Solutions HK Limited merchant code “66”. The Customer can also pay through Internet at www.ppshk.com. For details, please call PPS Hotline at 900 00 222 329.

AUTOMATED TELLER MACHINE (ATM)

  • Please use Bill Payment service at HSBC / Hang Seng Bank ATMs to settle the bill and keep the ATM advice as a receipt.

INTERNET / E-BANKING

  • If you are an e-banking registered user of the following banks, the Customer may make payment via Internet at the websites:

    HSBC
    Hang Seng Bank
     

PHONE BANKING

  • If the Customer is a phone banking registered user of the following banks, the Customer may make payment via telephone at the numbers:

    HSBC 2233-3000
    Hang Seng Bank 2822-8238

Important notice:
 
From Oct 1, 2019 onwards, an administrative fee of HK$20 will be charged on each postal bill; an administrative fee of HK$5 will be charged on each SMS "Payment Notice". If you wish to receive the bill by email, please register at IDD007 Online Web Center https://webcenter.hkbnes.net or call our customer service hotline for registration. In addition, the administrative fee of HK$5 will be charged for all types payment methods (except for the payment by Cheque or Direct Debit), the charges will be shown on the next bill.
 
From Oct 1, 2019 onwards, the IDD rates of some major countries/ regions will be adjusted. Please check our webpage http://cm007.hkbnes.net or call our Customer Service Hotline at 121-129.

From October 2019 onwards, if the total accumulated amount due of your account is equal to or more than HK$70, the bill will be issued on a monthly basis; if the total accumulated amount due is less than HK$70, the bill will be issued every 180 days. Please settle the amount on or before the due date shown on the bill.

ADMINISTRATIVE FEE

Effective July 1, 2006, an administrative fee of HK$6.00 will be levied on each bill with charges below HK$50.00.
Customer who chooses to receive email bill will be waived off administrative fee of HK$6.00.

A late fee of HK$20.00 for payment after due date will be imposed.

DETAILS OF BILLING ARRANGEMENT

Bill Amount Billing Arrangement
Less than HK$5 Amount to be carried forward to next bill
HK$5.1 - HK$10 Biannual bill
HK$10.1 - HK$70 Quarterly bill
Above HK$70 Monthly bill

‬Monthly bill may be issued according to specific service term or customer requirement.

Calls are billed on a per-minute basis and rounded up to nearest ten cents in Hong Kong dollar.

 

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